Support & Services

Lilly Software is Committed to Your Success!

Since our inception, we have been dedicated to providing exceptional support and services to our customers. We listen to companies and honor design enhancement requests, consistently building quality products. We offer a unique network of exclusive associates who sell and support Lilly Software products and services in more than 30 countries, which allows you to effectively learn, implement and use your VISUAL products. The very people who sell and implement a system are our customers' first line of support.

As a Lilly customer, you also have access at the Lilly Software corporate level to a variety of services from phone support to on-site professional consultation. Take advantage of benefits such as:

• Call-in Technical and Procedural Support
• Online Support
• Internet-Based Groups, Alerts and Updates
• Printed and Online books
• Context-Sensitive Help
• Computer-Based Training (CBT)
• Implementation Methodology
• System Performance Evaluations
• Data Conversion
• Customization Services
• Newsletter
• FAQ Reports
• User Group Meetings and Annual User Conference
• WebEx Training and Demonstrations
• Access to the LSA Portal (www.lsagateway.com) and Customer e-business Trading Communities